All of our games are refundable when cancelled 24 or more hours in advance of your booking. No refunds are offered for games cancelled 24 hours or less prior to your booking or in case of no-show. In most cases, we can reschedule your game if you contact us at least 24 hours prior to your game start time. All payments are processed via Paygate, a Standard Bank appointed secure processing gateway. No credit card details are stored by us and your details are processed via 3D Secure (Verified by Visa/Mastercard Securecode).

Under 8 years of age: Children under 8 years of age are strictly prohibited from entering any of our escape rooms. 8 to 16 years of age: Participants between the ages of 8 and 16 years of age can play our escape rooms but must have at least one adult (18+) present in the group. This is not negotiable. 16 and over: There are no restrictions for participants ages 16 and older. Our recommended age for participating is 16 and over. Participants under the age of 16 may find some of the puzzles too confusing or difficult to solve as the games are geared towards adult audiences.